Effective Date: 01/01/2026
Last Updated: 01/01/2026
Thank you for shopping at BeshBuys.com. We value your trust and aim to ensure a smooth and satisfactory shopping experience. This Return & Refund Policy explains how returns, replacements, and refunds are handled for purchases made through our website.
1. Eligibility for Return
You may request a return or replacement if:
You received a damaged, defective, or wrong product
The product is incomplete, missing accessories, or different from what was shown
The item is eligible under our category-wise return rules (see below)
To qualify, the item must be:
Returned in its original condition
With all accessories, manuals, tags, and packaging (if applicable)
Returned within the specified return window
2. Return Window
Different product categories may have different return periods:
Electronics & Gadgets: 3–7 days from delivery
Smart Devices & Cameras (e.g., CC cameras): 3 days from delivery
Home & Garden Products: 7 days from delivery
Fashion Items: 7 days (unused and unwashed)
Personal care items: Non-returnable for hygiene reasons
Customized or Made-to-Order items: Non-returnable
If a product is not returnable, it will be clearly mentioned on the product page.
3. Conditions Not Eligible for Return
We cannot accept returns if:
The product is damaged due to misuse or mishandling
The product shows signs of use
The original packaging or accessories are missing
The return request is submitted after the return window
The item is a non-returnable product category
4. How to Request a Return
To request a return or replacement:
Contact us via email at hello@beshbuys.com
Include your order ID, phone number, and reason for return
Attach photos or videos showing the issue (required for damaged or defective items)
Our support team will review the case and guide you through the process.
5. Return Verification Process
Once a return request is submitted:
Our customer support team will review the claim
For damaged/defective items, visual proof is required
Our logistics partner will collect the item if approved
After receiving the returned product, we conduct a quality inspection
Refund or replacement is processed only after successful verification
If the product does not meet our return conditions, the item will be sent back to you.
6. Refund Policy
Refunds are issued based on your original payment method:
Cash on Delivery (COD): Refund via mobile banking (bKash/Nagad) or bank transfer
Online Payment: Refund to original payment method (subject to provider processing time)
Refund Timeline
Quality check: 2–5 business days
Refund processing: 3–7 business days
Bank/Payment gateway processing: Up to 10 days (varies by provider)
Total refund time may take 5–15 business days.
7. Replacement Policy
If the item is eligible and stock is available:
We will send a replacement product after verifying the returned item
If the product is out of stock, we will issue a refund instead
8. Wrong or Missing Items
If you receive:
A wrong item
Missing parts/accessories
An incomplete package
Please contact us within 48 hours of receiving your order with unboxing photos or videos.
9. Cancellation Policy
You may cancel your order:
Before the item is shipped (full refund applies)
Once shipped, cancellation is not guaranteed; return rules will apply
10. Contact Us
For returns, refunds, or further assistance:
BeshBuys.com
Owned by Sabuj Import Export Limited
📍 165/3, Kalshi Road, Dhaka Cantonment, Dhaka-1206, Bangladesh
📧 Email: hello@beshbuys.com
🌐 Website: www.beshbuys.com
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